Frequently Asked Questions

Some of the most common questions asked have been listed below. Just click on the question to get a detailed response. If you need further advice, or the question you have is not listed, then please give us a call on 01242 588599 or email

Do I need to register to create ID cards online at identity2u?
Yes, Identity2u requires registration and login before creating cards.

How much do cards cost?
An overview of our standard card pricing can be found on the page card pricing.

I have lots of ID cards to produce, do I have to enter them all one-by-one?
No, you can upload all of your ID cards at once using a CSV file (which you can save from Microsoft Excel and most other spreadsheet software). Photos can also be uploaded in bulk. This can be started by the 'Bulk Upload' button of any product [card] page.

Can you design my ID cards for me?
Yes, we would be happy to design your ID cards for you. Please contact us to find out more and to discuss your requirements.

Do my ID cards have to be white, or can they have a background image printed on them?
We can produce ID cards for just about any design and layout you might have. If you can't find the type of card layout you want please contact us and we'll be happy to help.

What types of ID cards can you print?
We can print most types of ID card including smart cards. If you have a particular requirement for your ID cards please contact us.

Is my organisation's data safe and secure?
Yes, nobody else can access your account or any of the data or ID cards stored in it (as long as you keep your login details safe). The identity2u website is secure and uses SSL encryption to ensure that only authorised users can access their own data, and nobody else's.

Can I order replacements for any of my ID cards?
Yes - you can re-order a previously ordered batch of ID cards, or you can order just those ID cards you need replacements for. You can also edit any of the cards which need to be changed.

If I have made a mistake on one of my ID cards can you re-print the ID card for me?
Yes, but if you have already placed the order you will be charged for the card you need to have re-printed. Please make sure you check the ID cards you are about to order carefully before placing an order.

How quickly will I receive my ID cards?
Your cards will be despatched within 1 working day of us confirming receipt of your order, which we aim to do on the same day for any orders received by 3.00pm Monday to Friday (excluding public holidays). For more information please see our deliveries & returns policy or contact us if you have specific delivery requirements.

How do I return my ID cards?
If you need to return your ID cards to us for any reason, please contact us first. For more information please see our deliveries & returns policy.

Can the card I order be used for identification for travel?
No, the types of cards that we produce are not to be used as official government type identity cards. Any attempt to copy an official government identity card design, such as a passport or driving license, will not be produced and your order cancelled.

How do I change my log in email address?
The log in email address can only be carried out by an identity2u site administrator. In order to carry out this change we will go through security questions to ensure that the change request is valid. Please contact us to request this change.